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Identifying & Removing Scams
Context: I developed this course after reviewing the Learning Business Partner's design document. Once I provided feedback, I began development in Xyleme (LCMS platform).
Purpose: This course supports WhatsApp agents whose job it is to process daily scam-related tickets. Their job is to ensure WhatsApp is a safe, secure, and reliable platform for personal and business-related use.
Details
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508 accessible
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Date: 2025
Tools
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Xyleme
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PowToon
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Cornerstone on Demand
Skills
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Instructional design
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eLearning development
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Video development
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Storyboarding
Context: I used real-world ticket UIs to curate scenario-based knowledge checks throughout the course.
Purpose: This allows the WhatsApp agents to gain applicable experience.
Interactive elements:
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Accordion style tabs (as seen in this figure)
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Flip cards
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Bin drop
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Carousel
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etc.
Reasonable Accommodations (Tool: Storyline 360): Projects
Context: To increase efficiency and save financial resources, I used AI to generate images for this course. Furthermore,
Gamification: Detective Challenge
The course concludes with a multi-level assessment, where learners take on the role of a detective. By accurately answering a series of questions, they earn badges and progress to the next stage, advancing their investigation.
Context: I utilized MetaMate (Facebook AI tool) to help design this activity. After uploading the design document and refining the suggestions, the Detective Challenge was ready for development.
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